When someone calls 211,
a real person should answer.
Food, housing, healthcare, crisis. These calls change lives. They deserve American agents trained in compassion, resource navigation, and crisis de-escalation.
Community resource navigation.
Trained to identify needs and connect with local resources. Food banks, shelters, healthcare programs, utilities. Real help from someone who speaks their language.
Crisis intervention training.
Some 211 calls involve people in crisis. Our agents are trained in de-escalation and appropriate referral. Compassion is not optional. It is the standard.
Multilingual support.
English and Spanish speaking agents serving diverse communities. Language should never be a barrier to getting help.
Real-time program reporting.
Call volumes, categories, trends, outcomes. Dashboards that help administrators allocate resources and improve services.
Crisis intervention training.
Every 211 agent is trained for crisis calls. Suicide prevention protocols. Domestic violence safety planning. Mental health de-escalation. These are not customer service calls. They are lifelines. We train accordingly.
Resource database navigation.
Agents trained on your local resource databases. iCarol, Aunt Bertha, Unite Us. Finding the right resource for the caller. Warm referrals. Follow-up scheduling. Not just giving a phone number. Making sure help actually arrives.
Multilingual support.
English and Spanish agents on staff. Language line access for 200+ additional languages. Every caller in your community deserves to be understood in their own language.
211 programs across America trust Expivia.
Connecting communities with critical resources through trained, compassionate American agents. Every call handled with the care it deserves.