Mission-critical calls. American agents.
State agencies, federal contractors, social service programs. When the stakes are highest, you need people you can trust. USA only. Always.
Government contract experience.
Federal contractors and state agencies across the country. We understand compliance requirements, reporting standards, and the accountability government programs demand.
Sensitive population training.
Agents trained for calls from vulnerable populations. Patience, respect, discretion. These are lifelines. We treat them accordingly.
SLA accountability.
Strict service levels met and verified. Real-time dashboards so you can confirm compliance yourself. No trust required. Just data.
USA-only operations.
Government data stays on American soil. Every agent, every server, every interaction. This is not negotiable.
FedRAMP-authorized CCaaS platform.
Expivia operates on NICE CXone, which holds FedRAMP authorization at the Moderate impact level. For federal agencies and contractors that require FedRAMP-compliant contact center infrastructure, our platform meets that standard. Your calls, your data, your recordings run on authorized infrastructure from day one.
Built for oversight.
OttoQA scores 100% of calls automatically. Every interaction auditable. Real-time compliance dashboards. Custom reporting for contract deliverables. When oversight comes, you are ready.
Government programs demand reliability.
Mission-critical social service programs running on USA-only agents with full SLA compliance and real-time reporting.
The reliability your mission requires.
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