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Our Services

USA contact center services.
Built for your industry.

Every program includes OttoQA, real-time dashboards, USA agents, and all-inclusive pricing.

By industry

Choose your industry. See how we operate.

Healthcare

HIPAA-compliant USA agents. Empathy-trained. Clinical escalation. OttoQA on every patient call.

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Financial & Insurance

PCI/SOC2 compliant. Fraud prevention. Secure support for banks, fintechs, insurers.

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Retail & Ecommerce

Brand voice protection with REDO training. Omnichannel. Peak season scaling.

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Government & Social Services

Mission-critical. Sensitive populations. SLA accountability. USA only.

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211 Program Support

Community resources. Crisis intervention. Multilingual. Compassionate USA agents.

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AI Self-Service

Virtual agents on NICE CXone Enlighten. Built by the only BPO on the NICE Executive Council.

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What every program includes

The Expivia standard.

OttoQA on every call.

100% of calls scored by our AI. Not a sample. Not 2%. Every interaction.

Real-time dashboards.

You see the same screen our supervisors see. Live. Not a weekly email.

All-inclusive pricing.

Agents, telephony, QA, supervisors, AI tools, training. One price. No add-ons.

NICE CXone expertise.

Built by the only BPO on the NICE Executive Council. Faster. Cleaner. Smarter.

Not sure which service fits? We will tell you.

30-minute call. Honest advice. No pressure.

Book a Discovery Call
Or call: 877-766-7822