Your data stays in America.
Your compliance stays airtight.
Every agent, every server, every interaction. On American soil. Under American law. Audited, certified, and monitored in real time by OttoQA.
What we hold. What it means for you.
HIPAA
Protected health information handled under strict HIPAA safeguards. Encrypted transcription pipelines. AI-monitored compliance on every patient call. BAA available.
PCI DSS
Payment card data handled under PCI Data Security Standards. Secure voice and digital payment processing. Agent access controls and monitoring on every transaction.
SOC2
Service Organization Control 2 compliance covering security, availability, and confidentiality. Independent audit verification of our operational controls and data practices.
Where your data lives. How it is protected.
100% domestic data processing.
All data processed and stored in the United States. No offshore transfers. American law only.
Encrypted at rest and in transit.
Industry-standard encryption for all storage and transmission. Recordings, transcripts, and customer data encrypted at rest and in transit.
Role-based access controls.
Agents access only their program data. Tiered supervisor visibility. Isolated client dashboards. Full access logging.
AI-monitored compliance.
OttoQA flags compliance violations the moment they happen. Not monthly. Not after a regulator asks. Instantly.
Business continuity.
Hybrid in-house and WFH model provides redundancy. Remote agents maintain continuity if Erie facility is impacted. Failover tested and documented.
NDA and BAA available.
NDAs and BAAs available on request. Standard for healthcare and financial programs.
Need this in writing?
Download our company overview PDF or request a detailed security questionnaire response.
Questions about our security posture? We will answer directly.
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