Blog
From the floor. Not the boardroom.
What we have learned from 30 years of running contact centers, building AI tools, and refusing to go offshore.
USA
Guide
Guide
October 13, 2026 · Buyer's Guide
USA Call Center Outsourcing Companies and U.S. Customer Service
11 outsourcing companies compared. Who uses 100% U.S. agents, who offers offshore options, what it costs, and five questions to ask before you sign.
FCC
2026
2026
Updated October 13, 2026 · FCC
FCC Offshore Call Center Rules 2026: What the New Ruling Means
The FCC voted 3 to 0 to propose offshore call center caps, English proficiency rules and a right to a U.S. agent. Comments have closed. Here is where it stands.
Industry
Why Offshore Contact Centers Are Costing You More Than You Think
The per-seat rate is a lie. Here is the total cost nobody shows you. Hidden fees, turnover, retraining, and the customer churn that never makes it into the spreadsheet.
March 2026 · 6 min read
From the Floor.
Insights from 30 years in contact center operations.