Their money. Our responsibility.
PCI compliant. Fraud prevention. Secure multi-channel support for banks, fintechs, and insurers. USA agents handling sensitive data with zero compromises.
PCI compliant infrastructure.
Payment card data, account info, and financial records handled under strict compliance. Audited. Certified. Built for the standards major financial institutions require.
Fraud prevention and verification.
Identity verification, fraud detection, suspicious activity escalation. Protecting your customers and your institution on every call.
Multi-channel financial support.
Voice, chat, email, secure messaging. Every channel delivers the same security. No gaps. No weak links.
Real-time compliance monitoring.
OttoQA flags regulatory issues the moment they happen. Not after the fact. Not in a monthly audit. Instantly.
Fraud detection and prevention support.
Trained agents identify suspicious activity during live calls. Verification protocols. Account freeze procedures. Warm transfers to fraud departments. OttoQA flags compliance deviations in real time.
Collections and payment arrangements.
Compassionate, compliant collections. Payment plan negotiation. PCI-compliant payment processing on the call. Agents trained on FDCPA and state regulations. Dignity in every conversation.
Account servicing and retention.
Balance inquiries. Statement questions. Fee disputes. Card activations. Retention offers for at-risk accounts. Agents trained on your specific products and policies.
A growing fintech switched after hidden fees hit 35% over contract.
Previous BPO added "technology fees" quarterly. We gave one price. Everything included. Compliance hit 98% in month two.
Financial services call center questions.
Trust us with their calls.
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