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Call Center Outsourcing Pricing

One price. Everything included.

We watched the industry nickel and dime clients for decades. We refuse.

USA Live Agents
$28 to $35
per hour. All-inclusive.
Dedicated USA agents. Telephony. QA. OttoQA AI. Agent Assist. Supervisors. Dashboards. Training. CRM integration. One price. No add-ons.
AI Virtual Agents
Per minute
usage-based. Pay for what you use.
AI-powered virtual agents on NICE CXone Enlighten. Handle routine calls. Seamless handoff to live USA agents when needed. Only pay for minutes used.

What is included in every USA agent program.

Included
Status
Dedicated USA agents
✓ Included
Telephony and platform
✓ Included
QA staff
✓ Included
OttoQA AI call QA
✓ Included
Agent Assist and summarization
✓ Included
Supervisors (10+ FTE)
✓ Included
Real-time dashboards
✓ Included
Client services manager
✓ Included
Ongoing training
✓ Included
CRM integration
✓ Included
Technology surcharges
None. Ever.
Hidden platform fees
None. Ever.
The Real Math

Cheap is not cheap.

Cost FactorOffshore BPOExpivia (USA)
Hourly rate$10 to $14$28 to $35
Hidden fees+20 to 40%$0
Turnover / 6mo30 to 50%Significantly lower
QA coverage1 to 3%100% (AI)
Vendor management hours5 to 10+ / weekMinimal

Pricing questions.

Never more than $10,000. Cloud-ready companies as low as $7,000. If any BPO quotes $50K+, run.
No punitive lock-ins. SOWs designed for your program. Our goal: earn your business every month.
Yes. Pay only for time on calls. Same quality, same AI, same dashboards. Different billing model.
We scale up and down with your business. Holiday rush, product launch, seasonal dip. No penalty.
Training billed at a reduced rate. After initial ramp, all ongoing training is included at no additional cost.
Custom quote in 24 hours.

Tell us about your program. Honest quote. No surprises.

Book a Discovery Call
Or call: 877-766-7822

How to compare call center outsourcing quotes.

An hourly rate only means something once you know what it covers. Before you compare any two proposals, including ours, put each one through the same questions.

Questions to ask every provider

  • Is the hourly rate all-inclusive, or are telephony, QA, supervision, reporting and CRM integration billed separately?
  • What percentage of calls does the QA program actually review?
  • Is there a setup fee, and exactly what does it include?
  • How is training and ramp time billed?
  • What happens to the bill when volume rises or drops?
  • How long is the contract, and what does it cost to leave?
  • Where are the agents located?

Hourly or per-minute?

Expivia offers both. Dedicated hourly agents suit steady programs where you want the same team every day. Per-minute billing means you pay only for time on calls, with the same quality, AI tools and dashboards, so it fits programs where dedicated agent hours do not make sense.

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