Patient care deserves American care.
HIPAA-compliant. Empathy-trained. Clinical escalation. Every patient call scored by OttoQA. USA agents only.
HIPAA-compliant operations.
Encrypted pipelines, AI-monitored compliance, enterprise-grade infrastructure. Your patient data is protected by the standards the largest healthcare brands in America require.
Empathy-trained agents.
Healthcare calls are different. Patients are scared, confused, frustrated. Our agents train specifically for healthcare communication. Active listening. De-escalation. Compassionate navigation. Not scripts.
Clinical escalation protocols.
When a call needs a nurse, provider, or urgent care, agents know exactly when and how. Trained judgment backed by clear protocols developed with healthcare partners.
OttoQA scores every patient interaction.
Quality, compliance, and sentiment. Real-time dashboards. Not a weekly report. Not a 2% sample. Every call. You see it when we see it.
Patient scheduling and appointment management.
Inbound and outbound scheduling. Appointment reminders. Rescheduling and cancellations. Integration with EHR and practice management systems. Reducing no-show rates with proactive outreach.
After-hours nurse triage support.
Trained agents handle after-hours calls following clinical protocols. Symptom assessment. Urgency classification. Warm transfers to on-call providers when needed. 24/7 coverage so your clinical staff can rest.
Member services for health plans.
Benefits inquiries. Claims status. Provider directory assistance. ID card requests. Open enrollment support. Agents trained on plan-specific language and compliance requirements.
A healthcare SaaS platform came to us after two years offshore.
Agent turnover was destroying quality. Patients were frustrated. Within 90 days our USA team hit a 40% first-call resolution increase and sustained 92+ QA scores.
USA-based. HIPAA-compliant. Every call scored.
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