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USA Call Center Services

USA contact center services.
Built for your industry.

Inbound, outbound, chat, email, SMS, social, tech support and back office. Every program includes U.S. agents, OttoQA AI call QA, real-time dashboards and all-inclusive pricing.

What we run

Call center and customer service outsourcing. All in the USA.

Every program runs on NICE CXone, gets OttoQA AI call QA, and is staffed by U.S. agents. Pick the work. We run it.

Inbound customer service.

Questions, orders, billing, accounts and returns. Dedicated or shared U.S. agents. Our core work since 2011.

Outbound calling.

Follow-ups, appointment setting, surveys and campaigns. Real people calling for your brand.

Technical support and customer success.

Support for technology and SaaS products. Agents trained on your product and working in your systems.

Live chat, email, SMS and social.

Web chat with AI assist. Ticket and real time email. Two way SMS. Facebook, X and Instagram messages.

Back office support.

Ticket processing, data entry and order management. The work behind the conversation.

After hours, overflow and 24/7.

Business hours, extended, overnight or 24/7/365. Flex up for peaks without a penalty.

Bilingual English and Spanish.

Spanish speaking agents on staff. Same training. Same QA. Same dashboards.

AI virtual agents.

Self service on NICE CXone Enlighten with instant handoff to live U.S. agents. See how it works.

Programs start at 10 seats. Pilot launch in 14 days. $28 to $35 per hour, all-inclusive. See pricing, capabilities and SLAs, or how we compare.

By industry

Choose your industry. See how we operate.

Healthcare

HIPAA-compliant USA agents. Empathy-trained. Clinical escalation. OttoQA on every patient call.

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Financial & Insurance

PCI compliant. Fraud prevention. Secure support for banks, fintechs, insurers.

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Retail & Ecommerce

Brand voice protection with REDO training. Omnichannel. Peak season scaling.

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Government & Social Services

Mission-critical. Sensitive populations. SLA accountability. USA only.

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211 Program Support

Community resources. Crisis intervention. Multilingual. Compassionate USA agents.

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AI Self-Service

Virtual agents on NICE CXone Enlighten. Built by the only BPO on the NICE Executive Council.

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What every program includes

The Expivia standard.

OttoQA AI call QA.

Calls scored by our AI call QA, with 96% accuracy.

Real-time dashboards.

You see the same screen our supervisors see. Live. Not a weekly email.

All-inclusive pricing.

Agents, telephony, QA, supervisors, AI tools, training. One price. No add-ons.

NICE CXone expertise.

Built by the only BPO on the NICE Executive Council. Faster. Cleaner. Smarter.

Questions

Call center services questions.

Yes. Inbound customer service is our core. Outbound covers follow-ups, appointment setting, surveys and campaigns. All with U.S. agents.
Yes. Live chat with AI assist, ticket based and real time email, two way SMS, and Facebook, X and Instagram messages. Same agents, same QA, same dashboards.
English and Spanish agents are on staff. Coverage can be business hours, extended hours, overnight, or 24/7/365.
We run on NICE CXone and integrate with Salesforce, HubSpot, Zendesk, ServiceNow and custom APIs. Agents work inside your tools.
$28 to $35 per hour, all-inclusive, with programs starting at 10 seats. Pilot launch in 14 days. See pricing and our capabilities and SLAs.
Not sure which service fits? We will tell you.

30-minute call. Honest advice. No pressure.

Book a Discovery Call
Or call: 877-766-7822

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